Return Policy

Returns

Customers may return any Product purchased from the Pipe Vise web site (www.pipevise.com) for any reason within 30 days of delivery. To return a Product, Customer must email a return request to support@pipevise.com. Customer is responsible for return shipping charges. Product must be in new, sellable condition when returning for a refund. Opened apparel and giftcards are NON-returnable/refundable. Upon receipt and confirmation of the return by Pipe Vise, Customer's credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in cases of the wrong Product being shipped by Pipe Vise, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, Customer may choose to have the Product replaced with the identical Product, or if the Product shipped was not the Product ordered by the Customer, Customer may elect to have the correct Product shipped. Only Product purchased from this Site can be returned in this fashion. Pipe Vise requires that you return your Product with prepaid insurance using UPS or USPS. Pipe Vise will not accept returns sent C.O.D. If the Product was damaged in transit, Pipe Vise requests that you hold the Product and original packaging and call the carrier for inspection and pick-up.

Pipe Vise strongly encourages you to send returns with a tracking number or delivery confirmation number.  Pipe Vise recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Pipe Vise or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.   Pipe Vise is not responsible for lost or damaged returns.  

If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.  Replacement or refund will not be issued unless a valid proof of delivery can be provided.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will only be issued to the credit card used for the original purchase. 

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pipevise.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product please contact support@pipevise.com for a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Depending on where you live, customs duties may apply. Buyer is responsible for all customs duties.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.